FAQ

Orders & Availability

Do you have more models than what’s shown on the website?
Yes. Our collection extends beyond what’s displayed online. If you’re looking for a specific model or brand, please contact our customer service team and we’ll be happy to assist.

Can I request a specific watch?
Absolutely. You can reach out to us with the model you’re interested in, and we’ll let you know availability and options.

Our Watch Quality

How would you describe the quality of your watches?

Our watches are carefully crafted to deliver a premium look, solid feel, and reliable performance. Each piece is selected with attention to materials, finishing, and overall design to ensure a high-quality product you can wear with confidence.

Are the watches inspected before shipping?

Yes. Every watch goes through a quality check before dispatch to ensure it meets our standards for appearance, functionality, and durability.

What materials are used in your watches?

We use high-quality materials chosen for durability, comfort, and visual appeal. From the case and strap to the dial detailing, each component is selected to enhance both longevity and style.

Do the watches feel premium when worn?

Absolutely. Our watches are designed to feel balanced and comfortable on the wrist, with a solid build that reflects their premium craftsmanship.

Will the watch look like the photos on the website?

Yes. All product images are taken to accurately represent the watch you will receive. What you see is what you get, with careful attention to details and finishing.

Are your watches suitable for everyday wear?

Yes. Our watches are designed for daily use, combining durability with style so they can be worn comfortably throughout the day.

What if I’m not satisfied with the quality?

Customer satisfaction is important to us. If you are not satisfied with the quality of your watch, please contact our customer support team and we’ll be happy to assist you in line with our return policy.

Shipping & Delivery

Do you ship internationally?
Yes, we offer international shipping to most locations. Shipping options and delivery times are shown at checkout.

How long does delivery take?
Delivery times vary by location. Most orders are delivered within the estimated timeframe provided at checkout.

Will I receive tracking information?
Yes. Once your order has been dispatched, you’ll receive a tracking number via email.

Payments

What payment methods do you accept?
We accept major debit and credit cards. We also offer secure cryptocurrency payments for supported digital currencies.

How do crypto payments work?
After placing your order, you’ll receive a secure payment link to complete your crypto payment. Orders are confirmed once payment is successfully received.

Is crypto payment secure?
Yes. Crypto payments are processed via a trusted payment provider and verified on the blockchain.

Returns & Refunds

Do you accept returns?
Returns are accepted in line with our return policy. Items must be unused and in their original condition. Please contact customer service before returning any item.

How do refunds work?
Approved refunds are processed back to the original payment method where possible. For crypto payments, refunds are handled on a case-by-case basis.

Product Information

Are your product photos accurate?
Yes. All product images are taken or selected to accurately represent the items we offer.

Will the watch look the same as shown online?
We aim to ensure all products match their descriptions and images as closely as possible.

Customer Support

How can I contact customer service?
You can contact us via our contact page or by email. Our team aims to respond as quickly as possible.

What are your customer service hours?
Our support team is available during standard business hours. Response times may vary during busy periods.

General

Is my information secure?
Yes. We take customer privacy and data security seriously and use industry-standard measures to protect your information.

Need more help?

If you have any additional questions, please don’t hesitate to contact our customer service team — we’re happy to help.