Refund policy

At Orloveria, your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, we are pleased to offer a simple and transparent return process.

7-Day Return Policy

You may return your item within 7 days of delivery, with no reason required.

To be eligible for a return:

• The item must be unused and unworn

• The item must be in its original condition and packaging

• Proof of purchase must be provided

To initiate a return, please contact our Client Care team via live chat or email before sending your item back. Returns sent without prior authorization may not be accepted.

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Refunds

Once your return has been received and inspected, we will notify you of the approval status.

If approved, your refund will be processed to the original payment method where possible. Please allow several business days for the refund to appear, depending on your payment provider.

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Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return if worn or used. Items damaged due to improper handling, accidental damage, or normal wear and tear are not eligible for refunds.

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Exchanges

If you receive a defective or incorrect item, please contact us immediately so we can resolve the issue promptly.

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If you have any questions regarding returns or refunds, you can reach us via live chat or email. For full contact details, please visit our Contact Us page. Our team aims to respond as quickly as possible.